Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Process Engineer do?
As a Process Engineer at Fiserv, you will drive cultural change by building partnerships with Business Unit leaders, equipping and enabling customer-centric, process-focused, data-driven decisions. Utilizing industry best practices and methodologies, you will work to improve quality and client satisfaction. This role requires a proactive approach to reaching out across the organization to present and implement a vision for better processes, while securing buy-in from all levels.

What you will do:

• Act as a change agent to lead performance quality awareness and the use of process improvement tools.
• Lead the assessment, identification, and realization of productivity and operations improvement opportunities within the Fiserv Output Solution division.
• Support end-to-end process development from early process definition to implementation.
• Develop solutions for problems by innovating, designing, and developing processes, procedures, tooling, and/or automation with suppliers.
• Facilitate regular reviews of quality and process improvement metrics, identifying and driving projects that improve these metrics.
• Implement process solutions, considering integration into the business, accounting for cultural change, and determining necessary organizational structure changes.

What you will need to have:

• Bachelor’s degree in Manufacturing, Industrial Engineering, or a related field and/or equivalent military experience.
• 3+ years of experience in process improvement, quality, and related functions.
• Lean and/or Six Sigma Black Belt certification.
• Excellent facilitation skills to lead and support empowered employees in a team environment.
• Excellent communication and presentation skills to effectively share success and ideas across the division.
• 3+ years of experience in project management, with the ability to manage multiple projects simultaneously.

What would be great to have:

• Experience in Transactional Print, Direct Mail, or Secure Card industry.
• Experience in material handling automation.
• Working knowledge of Lean principles such as Value Stream Mapping, Just-In-Time, Demand Flow, Single Piece Flow, Five S’s, Visual Management, Total Productive Maintenance, Kaizen, SPC, Six Sigma.
• Proficiency in Minitab/statistical analysis tools.
• Proficiency in finite capacity scheduling tools and technology.
• Simulation software experience (Arena) is a plus.

Perks at work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role:

• Ability to travel up to 30%

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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